Arthium

Refund Policy

Effective: July 15, 2026

This policy explains how refund requests are handled for Arthium software, subscription and support services. It should be read with the applicable invoice, order form, plan terms and local law.

Trial and evaluation

Customers should evaluate Arthium during trial, demo or onboarding before purchasing a paid plan. A paid purchase confirms that the customer has reviewed the suitability of the software for their business workflow.

Subscriptions

Monthly or yearly subscription cancellations stop future renewals unless the plan agreement says otherwise. Access may continue until the end of the paid billing period, subject to payment status and acceptable use.

Eligible refund situations

• Duplicate payment for the same plan and billing period.
• Billing error confirmed by Arthium or the payment provider.
• Confirmed service non-activation reported within 7 days of payment.

Normally non-refundable items

Completed setup, data migration, customisation, training, support labour, one-time implementation work and third-party provider charges may be non-refundable once delivered or incurred.

How to request a refund

Email labsarthium@gmail.com from the registered account email. Include the business name, invoice/payment reference, payment date and reason. Do not email passwords, OTPs or card details.

Processing time

Approved refunds are returned to the original payment method where possible. Bank and provider processing time may vary.